Our Quality Standards

When you buy from GlobalGeeks, you know exactly what to expect, no matter what stock you order. Every unit undergoes a very strict grading and quality control process following PhoneCheck, the industry standard 60-Point inspection method.

Each unit is ready to ship after it’s been sanitized, data-wiped, paired with an IMEI barcode sticker and bagged individually.

Grading Guidelines

Brand New

Devices and accessories, if included, are brand new and sealed in the original box. Devices have never been used. Devices pass all functionality tests, are ready for activation and have no iCloud lock.

CPO/Certified Pre-Owned

These devices are certified by a manufacturer or a recognized telecommunications carriers such as Verizon, T-Mobile, AT&T, etc. Devices are in “like-new” condition and are certified only after passing through rigorous quality and functionality tests. Devices have no signs of use. These devices come with a manufacturer or carrier limited warranty and are ready for activation with no iCloud lock. Devices can come Kit / Kitted means that devices come with accessories such as a power adapter, charging cable, etc. HSO or Hand Set Only means that only the device is included. No accessories are included with HSO devices.

Grade A+

Devices are very lightly used and are considered to be in “Mint”, “Pristine”, or “Flawless” condition with no signs of use. Devices are free of all scratches, scuffs, and dents. Devices pass all cosmetic and functionality tests. Devices are ready for use and have no iCloud lock.

Grade A

Devices are lightly used and are considered to be in “Like New” or “Excellent” condition with little to no signs of use at first glance. Devices may have a few very minor imperfections or blemishes, specifically near the charging ports, apple logo, camera, or corners. Devices pass all cosmetic and functionality tests. Devices are ready for use and have no iCloud lock.

Grade A/B

Devices are lightly to moderately used and are considered to be in “Great” or “Very Good” condition. Devices may have minor imperfections such as scratches, dings, scuffs, nicks, light discoloration, etc. Devices pass all cosmetic and functionality tests. Devices are ready for use and have no iCloud lock.

Grade B/C

Devices are moderately to heavily used and can be described as “Good” condition. Devices may have multiple light or heavy scratches, dings, dents, scuffs, nicks, discoloration, etc. Devices pass all cosmetic and functionality tests. Devices are ready for use and have no iCloud lock.

Grade C

Devices are used and have heavy signs of use. Devices have many scratches and noticeable dings, dents and scuffs on the housing. Devices pass all functionality tests, are ready for activation and have no iCloud lock.

PGL – Power up/Good LCD

Devices power up and have a good LCD. Devices may be functional with minor issues. Issues include bad speakers, cameras, etc. Device activation is not guaranteed. Devices restore and have no iCloud lock.

PCG – Power Up/Good LCD with cracked glass

Devices power up and have a good LCD with cracked glass. Devices may be functional with minor issues. Issues include bad speakers, camera, etc. Device activation is not guaranteed. Devices restore and have no iCloud lock.

PBL – Power Up/Bad LCD

Devices power up and have a bad LCD and may have cracked glass. Devices may be functional with minor issues. Issues include bad speakers, camera, etc. Device activation is not guaranteed. Devices restore and have no iCloud lock.

DOA – No iCloud

Devices don’t power on and will be dead on arrival. Devices include issues like no power, cracked glass, bad lcd etc. Devices range from moderate to heavy use & are not fully functional and have no icloud account lock.

DOA – iCloud/Activation Locked

Devices do not power on and will be dead on arrival. Devices include issues like no power, cracked glass, bad LCD etc. Devices range from moderate to heavy use. Devices are not fully functional and have an icloud account lock.

Returns

We know that mistakes happen, and returns are a very important part of every business. Our units come with a 30-day functionality-only warranty, if stated on invoice. (Does not include cosmetic grading)

GlobalGeeks reserves the right to accept, deny or exchange any RMA units for similar model, memory, grade, and specifications.

Click below to open an Official RMA Request:

Official RMA Request

Click below to find RMA Breakdown Spreadsheet:

Download RMA SpreadSheet

Notes

Please fill out the form and spreadsheet entirely to ensure your request is processed correctly and quickly.
An official request must be opened within 7 days of package delivery.
All returns must be approved and sent back within 30 days.

Return shipping cost is the buyer’s responsibility. We strive to make the RMA process simple and fast. If you have any additional questions you can contact RMA directly through email at:   rma@globalgeeks.com